11 Ways to Get What You Want

Reputation Professor on Feb 20th 2010

11 Ways to Get What You Want - Be a Clever Customer!

By Martin Haworth

We all want great service, whether we are buying our weekly groceries from a store, or want a billing hitch resolved at our local utilities provider. Whether it’s getting our car fixed, or a great meal in a restaurant. So we can holler and complain about how poor customer service and satisfaction has become - or we can do something about it ourselves, when we have those one-to-one opportunities with a real person.

1. Be positive and confident
Busy sales staff are under pressure and they like to deal with people who are clear and know what they want - then they can get on with their next customer! So perk up, do your homework and have everything ready and clear.
2. Smile - a little!
By adopting a positive demeanour, making eye contact and being friendly, you will be one in twenty who is. Don’t try it too much, or that will irritate too, but just nice, friendly and a little smiley will work wonders!
3. Don’t Use Their Name
This will vary culturally. In the UK, sales people don’t like to be called by their name at all. So be careful - if you know it fits wherever you live and shop, then fine - but observe and notice what is going to work and stick to it.
4. Ask for help
Use the words ‘I wonder if you can help me’ and then be clear about what you want. This links in with their emotions - (’someone needs me’!) - which is very powerful relationship-building for you
5. Match!
As you give clear information about what you need from them, make positive and supportive movements and sounds that encourage them onwards. This builds rapport and makes a relationship much more likely to happen. Because people like to help, the feedback indicates that is what they are doing and…they will like you - one more step forwards in getting what you want.
6. Ask Something Else
When they are answering your questions, ask them, once or twice, a little more about what they have told you. This shows that you have been listening and value their information. This powerfully builds the bond even more between you!
7. Open and Closed
By asking some open (what, how, why, where, when, which) and some closed questions (those which only need a ‘yes’ or a ‘no’), you will vary the pressure they feel under. Being able to say ‘yes’ or ‘no’, as well as giving you lots of information, means that they get a few breaks and don’t feel quite so ‘interrogated’.
8. Say Thank You
At the end of their answers, whether you have reached a satisfactory conclusion or not, thank them for their help - make them feel valued.
9. Invest
It’s great to invest time in spending a little time in ‘chat’ mode with your sales person. If they have time - you have to judge from their manner, whether they are in the mood to spend time with you. It varies from person to person, time of day and location. But it’s worth being aware of.
10. Part Well
At the very end of the transaction, make sure that you add a smiley ‘thank you’ to the mix. Selling stuff all day is tough in itself, without all the extra clutter that sales people have to do for their organisation. So by ‘making their day’ you will be creating a relationship which will be valuable to you for years to come.
11. And For Exceptional Cases
Make sure that you are aware of their name, and write and tell their boss - better, their head office. This may or may not do you any financial benefit, but hey, it sure will make you feel great that you have ‘made someone’s day’ by telling the rest of their organisation about them!

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The Change In Our Climate

Reputation Professor on Feb 18th 2010

The Change In Our Climate

By Jakob Culver

With the current perturbing weather fluctuations, intensive research is going on to find out the reasons of why is this climate changing? Below are listed some of the important factors that govern the changing climate.

Understanding Climate Change
I
n today’s word list of scientists a new word has recently been added “global climate change” as it is now very much evident that if we maneuver with the environment it will increase the temperature in many locations on the planet, but will also cool a few places climate modification isn’t really a term of use anymore. The cumulative effect is however, the world is definitely warming.

The main cause of this change is “greenhouse effect” wherein the greenhouse gases like carbon dioxide and methane capture the incoming heat and trap it inside which has direct effect on the earth’s climate. Though this sounds like a simple definition, there are a couple of key things to realize.

Why climate changes?

The climate change is both a normal occurrence and one created by man. Greenhouse gases are a natural part of the biosphere and would exist if man did not. These gases are a critical component to the existence of life on this planet, so much so that if greenhouse gases didn’t exist, the temperature on planet earth would average zero degrees! Naturally occurring gases, however, keep the temperature at a much more livable 59 degrees.

What’s the alarm?

The main concern for all the environmentalists all over the world is the increasing volume of greenhouse gases in the atmosphere. These gases act as thermal blankets for the atmosphere. The more gas in the atmosphere, the thicker the blanket and the less heat escapes. Over the last 80 years, we have been ejecting huge amounts of greenhouse gases into the sky. At the same time, we have been reducing green belt around the planet, that helps in maintaining a perfect balance by sucking greenhouse gases out of the atmosphere.

So al this is resulting to the increased heating of our world.

What are the after effects?

As we all know that the water level is rising at an alarming rate as glaciers are melting all over the world. Glacier National Park, for instance, is going to have to be renamed since it has already lost 65 percent of all of its glaciers!

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Capitalism is an Economic Pyramid

Reputation Professor on Feb 17th 2010

Capitalism is an Economic Pyramid

By Craig Hanks

Capitalism is a pyramid; a social structure that requires an abundance of laborers to produce, process, and transfer all of the goods that we consume. The base of this pyramid is very wide with a large number of laborers supporting a relatively small number of elite at the top of the pyramid.

The individual laborer is sustained by his or her productive labor, but society is created and sustained by his and her surplus productive labor. We create surpluses for future consumption, but we control them in the sense of who may distribute those surpluses to their exclusive benefit, and then we call such surpluses “wealth”. When those surpluses are used to expand the productive economy, they are called “capital.” The use of private wealth (surpluses) to build and control industries is the foundation of Capitalism.

Capitalism is used to generate a pool of surplus productive labor, stored in goods and infrastructure and consumption debt. Our democracy is supposed to regulate the distribution of that surplus productive labor. But our political system has been subordinated to the power of wealth from its beginning. Capitalism, unchecked by social examination and regulation, and unguided by principles of social liberty and relative equality of opportunity, will tend toward what is called an oligarchy; where a relatively few hold power to rule and perpetuate their rule by economic and political tyranny. Voters have little recourse to correct the actions of an oligarchy, because political parties, which are controlled by the oligarchy, choose the candidates that will perpetuate the economic tyranny.

Through capitalism we are forced to build an economic pyramid, arising from a foundation of economic inequality, and then we consume our social energies trying to politically re-arrange it. However we may arrange it, our pyramid requires that many must be at the bottom so that a few can be at the top. Those at the top of our socio-economic pyramid continually delude the poor and middle class into believing that all of us could join them if we simply work harder.

In the past, society was also structured like a pyramid. A king or queen stood at the top, aristocracy further down, merchants further down, and serfs and slaves at the bottom. Societies were quite rigid then, in that one could not easily change classes, regardless of their abilities. In today’s pyramid, fate, violence, corruption, or the right connections, can allow anyone to obtain any position in our pyramid. The opportunities of ownership and control that are available to some can only occur if those same opportunities are denied others. The unemployed are left milling about near the pyramid, hoping for an opportunity to join the structure and work for or inherit a place at the top. The pyramidal axiom of capitalism is; “some must labor more and receive less so that others may labor less and receive more”. Though our modern economic pyramid is more fluid in the sense that your class at birth does not now prohibit you from rising higher in that pyramid, our economic structure will always require that many must labor and receive less to support a few who will receive more.

America may be the land of opportunity, but it is not the land of equal opportunity. By limiting access to education, especially higher education, we create a pyramid of individual capacity that interfaces with our economic pyramid of ownership and productive labor. Rather than discipline children to learn and attain certain skill levels before advancement in primary and secondary schools, we matriculate all children according to their age. Such measures only create classes that are peers in age, not in ability. This does not profit the majority of students; it only supplies our economy with new replacements for those retiring from our economic pyramid. We do not want the majority to be peers in capacity. We want many to be very limited in skills, willing to do as they are told for wages that do not permit any opportunity to acquire surplus labor wealth and economic independence.

The anarchy of the capitalistic marketplace is always searching for increases in efficiency and more resources. Through technology we are able to increase industrial production and to locate or extract more resources from the Earth. Technology continually improves productivity because of competition for increased profits. But competition can be both constructive and destructive. Constructive competition promotes increased technology and frees up labor to pursue the production of more and varied products, conserving resources and reducing the labor input of society while raising the over-all standard of living for all. On the other hand competition often allows one person or company to control sufficient resources to destroy its competitors by temporary over-supply of its goods, and lowering prices below production cost; using its stored labor-capital to carry it until its competitors go out of business. Those who are driven out of business and into unemployment will have to be carried by the rest of the laboring economy. The company that is victorious in such an economic battle will then have a greater monopoly over the consumption of its goods or services. This will lead to price increases, which will ignore need. Those without sufficient labor-money to exchange will be unable to consume.

Regardless of the strength or weakness of any company in our economy, all companies should be required to make a profit on current sales to moderate competition. And all companies, regardless of profits should pay a percentage tax on gross sales.

Government should have the authority to liberate resources that are being monopolized, and further, to support companies whose growth will foster good competition. Doing this within the nation, and as a nation competing with other nations, would bring the world into an economic system wherein all standards of living would tend to equalize; needed goods and services should be produced in sufficient quantity to meet demand, and their prices regulated if necessary. But equal reward for equal labor is equal consumption, nearly impossible to establish and control. Inequality establishes itself easily, responding only partially and grudgingly to social controls. Capitalist ownership and monopoly are the antithesis of economic freedom and will forever deny such freedom, because economic freedom would lead to the collapse of our economic pyramid.

A capitalist economy must always increase productivity with machine technology that reduces the need for human labor, rather than use technology to increase overall company productivity to produce and sell more goods at a lower price. It’s apparently irrational to believe that auto makers should work together world-wide to meet the transportation needs of all economies, and do it for lower and lower costs as technology reduces the labor needed to manufacture those cars. Consumers should benefit from such price reductions without having to bear the increased burden of supporting those who become unemployed. Social freedom and harmony would be more forthcoming if technology was universally shared.

Surplus productive labor is our only source of capital. When our government talks of tax policies that promote the creation of capital, or which promote capital investments, the government is really just talking about surplus productive labor. This surplus productive labor can be the potential of machines and materials to build things (stored labor). It can be what we call borrowed capital (current surplus), debt acquired in order to build or expand a business. In either case, the recent focus of the government has been to aid the wealthy in gathering more and more capital, which has been poorly invested and scandalously misused. We have for most of the last generation been borrowing from the wealthy, the surplus productive labor they have taken from workers, to finance government deficits; requiring future workers to repay the wealthy for the communal use of today’s surplus productive labor.

The wealthy of today are so ignorant of how capital must be generated and expended to promote social stability that they invest and build to undo each other. One corporation moves outside the country to reduce its labor costs, causing unemployment here. Its competitors point to that event and force labor unions to give back wages and benefits. Still other industries see these tactics and do likewise. This may generate more profits for some corporations temporarily, but when the laborer receives less and less of his or her own productive labor to barter for goods and services; they obviously spend less, which hurts all manners of industries. Too much pressure on labor from the wealthy or from government will cause a downward spiral of economic activity, and an explosion of debt that cannot be repaid; resulting in a long economic depression.

Rather than lower capital gains taxes to promote resource availability, we can encourage wealthy individuals and the corporations they control to invest in our economy in times of economic decline by increasing their income taxes and capital gains taxes on a sliding scale, averaging 1% or 2% more tax for every 1/10% increase in unemployment and or every 1/10% increase in welfare recipients. We should set a benchmark of 4% unemployment and 5% welfare recipients, and begin with those whose personal income is in excess of $100,000 annually. This along with a law to limit dividends, interest receipts, and capital gains on investment outside our country when unemployment rises above 4%, will force the wealthy to turn over resource assets both to meet increasing tax burdens on their income, and to get the economy rolling again, which can result in having their taxes reduced. If capitalists believe that only the wealthy can lead us out of recessions and depressions, then we can persuade them to do so by threat of economic revolution, or coerce them with new tax laws. We should not have to beg or bribe them with tax reductions or other concessions.

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Solving the World’s Economic Crisis - Part II

Reputation Professor on Feb 17th 2010

Solving the World’s Economic Crisis - Part II

By Nico Van Der Westhuizen

Software Exploitation
Money have become virtual, it is just numbers stored on a computer. Hence software applications basically add and subtract numbers between bank accounts and keep records of the transactions. When it comes to international money transfers the procedure of adding and subtracting of numbers between bank accounts is exactly the same. What if we could exploit this concept and finally start solving our financial problems.

International money transfers works where one bank requests another bank to perform a specific transaction. Example: A bank in America connects to a bank in Africa and request that the African bank add an amount to a specific account. Then when the African bank have done this then the American bank then subtracts the amount from their account.

So did money really get transferred or did computers merely performed a simple mathematical procedure? Assuming that a simple mathematical procedure have been executed, then an exploitation can then take place.

Physical Implementation
First we need to select a country to be the host of The Bank of Atlantis. Then when one have been selected, than an actual bank will have to be build. Except for a few regulations and procedures this newly established bank will still need to comply with international banking standards.

While construction is being completed, employees will also be trained to operate the new banking system. And then when the The Bank of Atlantis have been successfully constructed, we can start solving the world economic crisis as well as other problems we are financially facing.

Virtual Currency
Now that we have a bank being constructed, staff being trained, now let us work at the software exploitation. Again money have become virtual, numbers stored on a computer and shifted around by executing basic mathematical procedures. So before The Bank of Atlantis connects to the rest of the world, we have to redefine the rules by which it is being governed.

When it comes to the balance of a bank or a specific account then it is based on actual money that have been transacted upon. Basically it translates into the concept that what you have in your account is money that have been deposited into your account, so in essence it must have come from somewhere. This concept works well, but unfortunately due to current financial crisis we need to recreate our concept of money and its origins.

So instead of having to receive actual money from somewhere, the The Bank of Atlantis should now be allowed to set its balance to whatever it needs it to be. Example: If it needs an opening balance of 1 Trillion, then it can set their account to that amount without having the physical money to show for it. And when in the future it needs a bigger budget, then The Bank of Atlantis is allowed to set its balance to the required amount without having the physical money to show for it.

Again remember that money today is numbers stored on a computer, so we as creators of financial rules and regulations can change the origins and implementation of money.

Operational Theory
Now that we have all the above mentioned requirements in place, the actual bank, the staff, and the opening balance of 1 Trillion it is now time to start operations.

So starting at Level 1, a money transfer of 1 Billion takes place to every country of the world. That way countries can start to solve some of the problems. After the initial transfers have taken place, The Bank of Atlantis now resets its account balance to 1 Trillion or to whatever amount is required.

Then at Level 2, another division or department at the The Bank of Atlantis is in control of ensuring that countries here truly do away with all taxes. The Bank of Atlantis then sets their account balance to whatever amount is needed to cover the amount a specific country would have received from taxes and initiate a money transfer for that amount.

Then at Level 3, yet another division or department at the The Bank of Atlantis is in control of ensuring that countries share money with its citizens. Again here The Bank of Atlantis sets their account to whatever amount is needed to cover the amount in question in order to distribute financial wealth to every citizen in a specific country at Level 3. This amount could also include financial support for other government projects and schemes.

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